1.Order Cancellation
After the order is successfully paid, you can check the status of your order in your account order details.
You can cancel your order within 2 hours of placing it.
After 2 hours, our order will enter the packing process.
Once packed, the order cannot be canceled.
Please understand our work.
2.What if the Plush Doll is damaged in transit?
We are sorry you did not receive the Plush Doll products intact.
Please contact us to [email protected] and we will arrange an exchange or full refund.
3.How long are returns valid for?
Our returns are valid until 7 natural days after the Plush Doll products arrives.
If you have received the Plush Doll products for more than 7 natural days, we will not be able to offer you a return or exchange.
4.About back goods freight and re-listing fees
– If a return is requested due to a product quality issue with Plush Doll (such as lint loss, loose sutures, uneven dyeing, odor, etc.), shipping costs will be the responsibility of Dollygamous.com.
– If there is no product quality issue, the return shipping cost will be borne by the customer.
We do not charge re-listing fees.
5.How do I return the product?
(1) Plush Doll products support returns and exchanges within 7 natural days.
(2) The Plush Doll must be brand new.
(3) Plush Doll products must contain original packaging.
Our return processing time is 1-3 business days.
Suggestion: To return or exchange the Plush Doll product, please contact us at [email protected] within 7 natural days of receiving the Plush Doll, we will prioritize your order.
6.Return Address
Our return address is 1214 MacArthur Ave, Ashland, Wisconsin, 54806.
In order to process your refund in a timely manner, please be sure to send a return notification email to [email protected] with the following information:
– Name of courier company
– Tracking number
7.Refund Amount
Once the returned Sandalwood Long Handled Comb arrives at Globalcarestore.com’s warehouse and passes a successful inspection, the refund process will begin.
The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, so please be patient.